Operations Manager (Call-Center)

We have an exceptional and challenging opportunity for an Operations Manager for a global company’s 300-seat call-center in Saitama (Shintoshin train station).

This is a perfect role for an experienced operations manager who wants to strengthen his or her knowledge and skills within a very professional and globally successful environment.


This position’s responsibilities include:

• Directing all activities associated with the 300-seat call-center’s operations, including developing and implementing system policies and procedures.

• Establishing performance and service standards.

• Developing and implementing processes for operational improvements to enhance the efficiency and effectiveness of operations.

• Ensuring the call-center achieves productivity, service, and quality standards.

• Developing call-center budget and cost controls.

•All other duties as assigned by the Strategic Business Unit Manager.


Our client is a world leading business process enterprise. Our client’s services, technology, and expertise, enable workplaces from small businesses to large global enterprises to operate more effectively and focus more on what matters most: the real business. Our client provides IT outsourcing services, including data processing, healthcare solutions, finance support, transportation solutions, and customer relationship management services, to commercial and government organizations in more than 160 countries.

The successful candidate will be educated to degree-level or Masters level, with strong communication and management skills, and extensive experience in managing operations for a business such as a 300-seat call-center.

For interested candidate please provide your English and Japanese in word document version resume to rysmel@venturejapan.com.

English Level                         Fluent (TOEIC 865-)
Japanese Level                      Native Level
Salary                                   JPY - Japanese Yen JPY 12000K Over
Other Salary Description       Commuting/Transportation Allowance, Social Insurance
Holidays                               Five-Day Workweek, Paid Holidays, Sick Leave, Child-care Leave