This is a perfect role for an experienced business manager who wants to strengthen his or her knowledge and skills within a very professional and globally successful environment.
This position’s responsibilities include:
• Managing a large client account to ensure profitability and customer satisfaction.
• Overseeing and managing all operations of the business unit, including:
• Setting-up a 320-person call-centre in Sendai City.
• Overseeing the operation of the call-centre, with overall responsibility for service delivery, sales, operations, IT, HR, and facilities.
• Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and implementing changes to methods of the business unit.
• Providing budget analysis, labor planning, problem resolution, and coordination of activities between client and company personnel.
Our client is a world leading business process enterprise. Our client’s services, technology, and expertise, enable workplaces from small businesses to large global enterprises to operate more effectively and focus more on what matters most: the real business.
They provide IT outsourcing services, including data processing, healthcare solutions, finance support, transportation solutions, and customer relationship management services, to commercial and government organizations in more than 160 countries.
They provide IT outsourcing services, including data processing, healthcare solutions, finance support, transportation solutions, and customer relationship management services, to commercial and government organizations in more than 160 countries.
The successful candidate will be educated to degree-level or Masters level, with strong communication and management skills, and extensive experience in managing large accounts and a business such as a 300-seat call-center.
| English Level | Fluent (TOEIC 865-) | |
|---|---|---|
| Japanese Level | Native Level | |
| Salary | JPY - Japanese Yen JPY 15000K Over | |
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